Transmission account representatives create and administer transmission service agreements and contracts.
Transmission account representatives develop, retain, and administer transmission service agreements. They oversee and administer contracts with power producers that use the transmission system, develop customer driven solutions, and resolve disputes.
The freedom to determine tasks, priorities, and goals
High levels of competition
Most Important Skills:
Listening—Listening to others, not interrupting, and asking good questions.
Persuading Others—Talking people into changing their minds or their behavior.
Reading—Reading work-related information.
Speaking—Talking to others.
Negotiating—Bringing people together to solve differences.
Most Important Knowledge Areas:
Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing—Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics—Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.