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Customer Service Representatives

Skills

People in this career need to:

    Communicate
  • Listen to others, understand, and ask questions.
  • Read and understand work-related materials.
  • Express ideas clearly when speaking or writing.
    • Reason and Problem Solve
  • Understand new information or materials by studying and working with them.
  • Notice when something is wrong or is likely to go wrong.
  • Analyze ideas and use logic to determine their strengths and weaknesses.
  • Use reasoning to discover answers to problems.
  • Combine several pieces of information and draw conclusions.
  • Follow guidelines to arrange objects or actions in a certain order.
  • Concentrate and not be distracted while performing a task.
  • Judge the costs and benefits of a possible action.
    • Use Math and Science
  • Use math skills to solve problems.
    • Manage Oneself, People, Time and Things
  • Check how well one is learning or doing something.
  • Manage the time of self and others.
    • Work with People
  • Look for ways to help people.
  • Use several methods to learn or teach others how to do something.
  • Be aware of others' reactions and change behavior in relation to them.
  • Persuade others to approach things differently.

Knowledge

People in this career need knowledge in the following areas:

  • Customer and Personal Service: Knowledge of providing special services to customers based on their needs.
  • Clerical: Knowledge of general office work such as filing and recording information.
  • English Language: Knowledge of the meaning, spelling, and use of the English language.

Interests

People in this career are people who tend to:

  • Consider relationships important. They like to work in a friendly, non-competitive environment. They like to do things for other people. They prefer jobs where they are not pressured to do things that go against their sense of right and wrong.
  • Consider support from their employer important. They like to be treated fairly and have supervisors who will back them up. They prefer jobs where they are trained well.
  • Have enterprising interests. They like work activities that involve starting up and carrying out projects, especially in business. They like to lead and persuade others, make decisions, and take risks for profit.
  • Have social interests. They like work activities that assist others and promote learning and personal development. They like to communicate with others: to teach, give advice, help, or otherwise be of service to others.
  • Have conventional interests. They like work activities that follow set procedures, routines, and standards. They like to work with data and detail. They prefer working where there is a clear line of authority to follow.

Source: Minnesota Department of Education.