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Customer Service Representatives

Customer service representatives try to solve customer complaints.

Customer service representatives check into and clear up customer claims. These claims may be about merchandise, service, billing, or credit.

Customer Service Representatives are in the Human Services career cluster and the Consumer Services pathway.

Quick Facts

Wages:

 Below the statewide median

$17.21 / hour    Read more about wages

Outlook:

 Percent Growth   11.7%

Average    Read more about outlook

Education & Training:

 Moderate-term on-the-job training (1-12 months) is common.

On the Job:

 Work Activities
  • Examine customer claims.
  • Gather information about products, complaints, policies, and accounts, by phone or in person.
  • Check product warranties, merchandise, or sales data.
Read more about the job

Assess your skills

Job Title Examples:

 Account Manager,  Account Service Representative,  Call Center Representative 
See more job title examples

Source: Minnesota Department of Education, Minnesota Department of Employment and Economic Development, and CareerOneStop.